Reviews Policy
Last updated: 20 May 2026
1. Introduction
This Reviews Policy explains how Printvine handles customer reviews, testimonials and feedback. We want reviews to be genuine, useful and fair.
2. What Reviews Are For
Reviews help new customers understand what it is like to work with Printvine. They may reflect the ordering process, communication, proofing, revisions, file sending and overall experience.
3. Who Can Leave a Review
We only want feedback from real customers who have used Printvine services. Reviews should be based on an actual order, enquiry or completed project.
4. How Reviews Are Collected
Reviews may be collected through our website, email follow-up, direct message or other customer feedback channels. We may invite customers to share a review after an order has been completed.
5. How Reviews Are Checked
We may check reviews before publishing them to make sure they are relevant, genuine and suitable for display. This can include removing spam, abusive content, false claims or anything unrelated to the customer's real experience.
6. Editing Reviews
We may correct obvious spelling mistakes, formatting issues or minor grammar problems for readability, but we will not change the meaning of a genuine review.
7. Negative Reviews
We value honest feedback, including negative reviews. Genuine negative reviews help us improve. We may choose not to publish a review only where it is fake, abusive, defamatory, offensive, irrelevant or clearly not based on a real Printvine experience.
8. Testimonials
If we use a testimonial on the website, it may be shown alongside the customer's name, business name, initials or other identifying details where permission has been given or where it is appropriate to do so.
9. Review Ownership and Use
By submitting a review, you allow Printvine to display, quote from or reuse that review for marketing or website purposes, unless you ask us not to and we agree to remove it.
10. Reporting Concerns
If you believe a review on our website is inaccurate, misleading or unfair, please contact us and we will review it.
11. Changes to This Policy
We may update this Reviews Policy from time to time. Any changes will be posted on this page.
12. Contact
If you have any questions about this Reviews Policy, please contact Printvine using the contact details shown on the website.